Delivery & Returns

Delivery Information

We want powerful, eco-friendly cleaning products to be accessible to everyone around the world. We try our hardest to ensure no one is left out, so see below for how we can accommodate you.

UK Delivery

Shipping OptionPriceEstimated Delivery Time
Standard Shipping£4.99 GBP1 to 3 Working Days
Free ShippingFree On Orders Over £19.991 to 3 Working Days

EU Delivery

Shipping OptionPriceEstimated Delivery Time
Standard International Shipping£9.99 GBP3 to  5 Working Days
Free ShippingFree On Orders Over £99.993 to 5 Working Days

Customs Duties and Import VAT

When one of our powerful, eco-friendly products is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by your country. These charges are usually due once the shipped goods arrive at the country of destination.

At this part of the journey, you are now responsible for the laws and regulations of the country of destination. We do not have any responsibility for the additional charges that may apply when you receive one of our products.

Please note that your country may require certain documentation before our products are sent. If the necessary information is not provided, this may result in delays in getting your hands on one of our products.

You are responsible for the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Refunds & Returns Policy

In the unlikely event that you have an issue with one of our powerful, eco-friendly products you have ordered from sleekcleancare.co.uk – please drop us a line at hello@sleekcleancare.co.uk or via our ‘Contact Us’ page by clicking here.

Once you have spoken to a member of our team and a return has been agreed, please return your purchase by post and include a note explaining the reason for your return on the reverse side of your invoice. Please make sure to include this with the item(s) you are returning. We value your feedback in order to keep on improving our products with our mission to making the most powerful, eco-friendly products on the market.

To be eligible for a return:

  • Be within 30 days of purchase
  • Your item must be unused and in the same condition that you received it
  • It must also be in the original unopened packaging

It is your responsibility to make sure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by one of our team, then any postage will be reimbursed.

It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.